Cancellation & Refund Policy

This policy explains your rights and our rules regarding cancellations, changes, and refunds for all Solo Fit bookings and purchases. Please read it carefully before making a purchase.

 

1. Individual session cancellations (all booking types)

• You may cancel or reschedule a booked session via the Solo Fit Gym app up to 2 hours before the scheduled start time.

• If you cancel at least 2 hours before your session, your session credit will be returned to your account in full.

• If you cancel less than 2 hours before your session start time, your session credit will be forfeited. No refund or credit will be issued.

• If you do not attend a booked session without cancelling (a no-show), your session credit will be forfeited. No refund or credit will be issued.

• Solo Fit reserves the right to cancel a session in exceptional circumstances (e.g. emergency maintenance or safety issues). In such cases, you will receive a full session credit refund to your account.

 

2. Monthly membership cancellations

• You may cancel your monthly membership at any time via the Solo Fit Gym app or by emailing hello@solofit.co.uk.

• To avoid being charged for the next billing period, your cancellation request must be received before your next billing date.

• Cancellations received after your billing date has passed will take effect at the end of the current paid period. You will retain access and your remaining sessions until that date.

• No partial refunds are issued for unused days or sessions remaining in a paid billing period.

• Unused sessions expire at the end of each monthly billing period and do not roll over to the next month.

• Solo Fit reserves the right to cancel a membership immediately and without refund in the event of a serious breach of our Terms & Conditions or Facility Rules.

 

3. Credit pack refunds

• Credit packs (block bookings and pay as you go credits) are non-refundable once purchased, except as required by applicable consumer protection law.

• Sessions within a credit pack expire on the dates stated at the time of purchase and cannot be extended, transferred, or refunded after expiry.

• If you purchased a credit pack and have not used any sessions, you may be entitled to a refund under the Consumer Contracts Regulations 2013 within 14 days of purchase, provided you have not yet accessed the service. Please contact us at hello@solofit.co.uk to request this.

 

4. Membership freeze

• Members may request a membership freeze for up to one calendar month per rolling 12-month period in exceptional circumstances, such as injury, serious illness, or extended unavoidable absence.

• Freeze requests must be submitted in writing to hello@solofit.co.uk at least 7 days before the next billing date.

• Freeze requests are considered at the sole discretion of Solo Fit Ltd. We will confirm in writing whether a freeze has been approved.

• During a freeze, billing is paused and sessions are not allocated. Your membership resumes automatically at the end of the freeze period.

 

5. Facility closure or disruption

• In the event that Solo Fit is required to close the facility temporarily for reasons beyond our control (e.g. building maintenance, emergency, or legal requirement), we will credit affected session bookings back to your account.

• Where a closure extends beyond 7 consecutive days, members may request a pro-rata refund or credit for the affected period by emailing hello@solofit.co.uk.

• Solo Fit is not liable for any indirect losses arising from a temporary closure.

 

6. How to cancel or request a refund

• Via the Solo Fit Gym app: go to your account settings and select ‘Cancel Membership’ or ‘Cancel Booking’.

• By email: contact us at hello@solofit.co.uk with your name, account email address, and details of your request.

• We aim to process all refund and cancellation requests within 5 working days.

• Approved refunds will be returned to your original payment method. Please allow up to 10 working days for the refund to appear in your account, depending on your bank or card provider.

 

7. Consumer rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. If you believe we have not honoured your legal rights, please contact us in the first instance at hello@solofit.co.uk. You may also seek advice from Citizens Advice at www.citizensadvice.org.uk.

 

8. Contact

For any cancellation or refund queries, please contact us at hello@solofit.co.uk or write to Solo Fit Ltd, 38 Juniper Square, Hemel Hempstead, HP2 4GB.